Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with **The Green n Gold**. We strive to provide healthy plants and quality products to our customers. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Due to the perishable nature of live plants, returns are accepted only under the following circumstances:

* The plant received is damaged during transit.
* The wrong product was delivered.
* The product is defective upon arrival.
* The product is missing from your order.

To be eligible for a return or replacement, you must notify us within **24 hours of delivery** and provide clear photographs or videos of the product and packaging.

2. Non-Returnable Items

The following items are generally not eligible for return:

* Healthy live plants delivered in good condition.
* Products damaged due to improper handling after delivery.
* Plants that deteriorate because of inadequate care, watering, sunlight, or environmental conditions after delivery.
* Customized or special-order products.
* Products reported after the specified claim period.

3. Replacement Policy

If your claim is approved, we may offer:

* A replacement product; or
* Store credit; or
* A refund, depending on product availability and the nature of the issue.

The decision regarding replacement, store credit, or refund shall be made at the sole discretion of The Green n Gold.

4. Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Refunds may be issued in the following situations:

* Product unavailable after payment.
* Confirmed transit damage.
* Incorrect product delivered.
* Eligible order cancellation approved by us.

Refund processing may take **5–10 business days** after approval, depending on your payment provider or bank.

5. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch by contacting us as soon as possible.

After Dispatch

Once an order has been shipped, cancellation requests may not be accepted.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within **24 hours** of delivery.
2. Email us at **[greenngold2204@gmail.com](mailto:greenngold2204@gmail.com)**.
3. Include:

* Order Number
* Photographs of the product
* Photographs of the packaging
* Brief description of the issue

Our team will review your request and respond within a reasonable timeframe.

7. Shipping Charges

Shipping charges are generally non-refundable unless the return or refund is due to an error on our part, such as delivery of the wrong product or a damaged item.

8. Limitation of Liability

Live plants are natural products and may vary in size, shape, color, and growth pattern. Minor variations from website images do not constitute defects and are not grounds for refunds or returns.

9. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

The Green n Gold
Website: Thegreenngold.in
Email: [greenngold2204@gmail.com](mailto:greenngold2204@gmail.com)

By placing an order on our website, you acknowledge and agree to this Refund & Return Policy.