Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Green n Gold. We are committed to delivering your plants and gardening products safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

* All orders are processed within **1–3 business days** after payment confirmation.
* Orders are not processed, shipped, or delivered on Sundays or public holidays.
* During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly delayed.

2. Shipping Coverage

We currently ship to most locations across India. However, delivery availability may vary depending on the destination and courier service coverage.

If we are unable to deliver to your location, we will notify you and issue a refund if payment has already been received.

3. Delivery Time

Estimated delivery times are as follows:

* Metro Cities: **3–7 business days**
* Other Cities and Towns: **5–10 business days**
* Remote Areas: **7–14 business days**

Delivery times are estimates and may vary due to weather conditions, courier delays, natural disasters, public holidays, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping on selected products, promotional campaigns, or orders above a specified value.

5. Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp, depending on the contact information provided during checkout.

6. Delivery of Live Plants

As we deal in live plants:

* Minor variations in plant size, color, and appearance are natural and expected.
* Plants may experience slight stress during transit but generally recover with proper care.
* We take appropriate measures to package plants securely to minimize transit-related damage.

7. Damaged or Missing Deliveries

If your order arrives damaged or incomplete, please contact us within **24 hours of delivery**.

To help us process your request quickly, please provide:

* Order Number
* Photographs of the product
* Photographs of the packaging
* Details of the issue

Requests submitted after the specified period may not qualify for replacement or compensation.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

The Green n Gold shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

9. Delivery Delays

While we strive to ensure timely delivery, we are not liable for delays caused by:

* Courier service disruptions
* Weather conditions
* Natural disasters
* Government restrictions
* Public holidays
* Other events beyond our reasonable control

10. Order Refusal or Non-Acceptance

If a customer refuses delivery or is unavailable to receive the shipment after multiple delivery attempts, the order may be returned or disposed of by the courier partner. In such cases, shipping charges may not be refundable.

11. Contact Information

For shipping-related questions or assistance, please contact us:

The Green n Gold

Website: Thegreenngold.in
Email: [greenngold2204@gmail.com]

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.